Connectivity Customer Support
WebSupport 
If you have a valid maintenance contract, you can register for a WebSupport account.
WebSupport is our Online Customer Support community where registered users can download the most up-to-date products and patches, users can also create and manage their support incidents.
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Customer Support Resources
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Latest News!
- Open Text announces the discontinuing of support for Connectivity 2006 products and Exceed onDemand 5.0, and below
Effective July 1, 2009 Open Text will be discontinuing support for Exceed onDemand 5.0 and Connectivity 2006 products. No further product development, enhancements, sales and support for the version 5.0 and 2006 products will occur after June 30, 2009.
If you are affected by this change, please go here for further details and information on the Open Text Life Cycle Definition and Status.
- Open Text Connectivity Solutions Group VMware Support Statement.
Open Text Connectivity Solutions Group will support customers who run Connectivity Solutions Group products on Supported Operating Systems, independent of hardware configurations, as specified in Connectivity Solutions Group software manuals, irrespective of whether they are running VMware in their environment or not.
For more information please refer to the VMware Support Statement
- Important changes to Genio® Product Support Policy!
Effective Jan 5, 2009, the Open Text Connectivity Solutions Group is implementing changes to the Genio Product Support Policy
For more information please refer to the Genio® Product Lifecycle Support Policy document
- Introducing Online Community!
Join the Hummingbird Community and get access to a variety of resources on products from usage tips, help files, product release information, best practices, participate in Forum discussion and more!
For more information please go to Online Community
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Hummingbird announces the discontinuing of support for products version 10 and below
Effective July 1, 2008 Hummingbird has discontinued support for version 10 products. No further product development, enhancements, sales and support for the version 10 products will occur after June 30, 2008.
If you are affected by this change, please go here for further details and information on the Hummingbird Life Cycle Definition and Status.
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Hummingbird Connectivity™ 2008 product upgrades are now available for download!
Hummingbird Connectivity products can be downloaded 24/7 from our secured access site. Volume License Administrators (VLA) are capable of unlimited downloads of their upgrade products. If you are not the VLA, please contact your VLA to receive a copy of your Hummingbird Connectivity™ 2008 product.
To download your Hummingbird Connectivity™ 2008 products, please login to WebSupport, navigate from the "Resources" menu to select "e-Download Center".
For more information please review the e-Download Center FAQ - Users Guide.
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